Do you want to make a helpful Knowledge Base to provide support information to your customers? if so the Betterdocs plugin is a perfect choice for jobs. it’s simple to apply stylish and most importantly free.

Today I’ll demonstrate how to make your veritably own WordPress knowledge base with the BetterDocs plugin

How to use BetterDocs in WordPress?
Step 1: Install BetterDocs
BetterDocs is a comprehensive knowledge base plugin that’s fully free and simple to use. it allows druggies to make large knowledge bases that are easy to navigate and if you have multiple services or products don’t fret the plugin allows you to produce multiple knowledge bases on a single point.

therefore, it’s an important tool in the hands of an inventor, the customization options are truly spectacular and there are numerous options to choose from. as a result, it’ll be suitable to fit in on any website with the proper configurations.

If you want to install & activate BetterDocs on your WordPress site, you have to follow the step by step guide below:

Let’s start, by clicking the plugin and selecting the ‘ADD NEW’ option.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

Search for BetterDocs in the search box.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

You find the BetterDocs Plugin and click the ‘INSTALL NOW’ button and ‘ACTIVATE’ the plugin for use.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

Upon activation you’ll be brought to the getting started section of BetterDocs. this will help you begin setting up the plugin so let’s get started. keep in mind, I’ll go into lesser detail about everything, so if you’re more interested in that feel free to skip this section.

NOTE: in case you exit the screen you pierce this section by clicking on BetterDocs and opting for the quick setup option.

Step 2: Getting started
The first part will provide a short overview video that you can watch. Click on the “Next” button when you are ready to continue.

Click on the “NEXT” button

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

Here, you can decide to enable the built-in documentation page, and the page slug, and if you have the pro version, enable instant answers.

Click on the “NEXT” button

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

The next option is for creating content. if you want, click on the ‘CREATE CAGEGORIES’ button to add categories. And you can click the ‘CREATE DOCS’ button to the creating document.

You can work on this at any time, so feel free to skip this at the moment.

Click on the “NEXT” button

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

Go to customize button will bring you the customization section for WordPress. And you can customize the appearance of anything related to the BetterDocs plugin. and you can any changes as you make this.

Go to setting button. and go through of the table to customize the plugin to your needs. You can changes these any time.

Click on the “NEXT” button

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

You to review the documentation page you most have created . And I’ll go into more detail about crucial sections now.

Step 3: Categories and Docs
Without a doubt, the two need important parts of Knowledge Base the Categories you create and the documents

You categories allow to sort all of the documents and help customers find. After all, if a customer can not find the looking for, and contact you for support. Because of this important to the setup right.

Luckily, this is really easy to create categories in BetterDocs.

Click the ‘Categories option’ within BetterDocts.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

This Categories section of BetterDocs needs to look familiar. This is identical to the default WordPress categories section. simply enter a Category Name, Slug Description, order number, and Category Icon, and click the ‘ADD NEW DCS CATEGORY’ button.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

You can creat many categories as necessary. Us recommend giving this a lot of thought because making navigation easy can significantly improve the visitor experience.

Clicking the Add new option with BetterDocs, you will be brought to the WordPress editor use (Gutenberg or Elementor and Classic). Createing help documents aren’t different than regular posts thus I willn’t provide an explanation.

Still, be sure to assign any documents you produce to the applicable order and make sure they’re correct. later each, there’s nothing worse than a knowledge base that gives out the wrong information.

Step4: Customize the Appearance
You are need to make sure the Knowledege Base matches your website design. And although any website developers like to make this stand out to draw more attention, so the choice is really up to you.

BetterDocs isn’t slouch this comes to customization options. everything is done within customization section of wordpress

Note: to the changes in real-time, you need to have at least one document on your website.

Click the ‘Appearance’ & Select the ‘Customize Option’.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

Click the ‘BetterDocs option’.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

There are multiple options to choose from, but this is actually really easy to set up since nearly all of the choices are in the form of a switch or button.

maybe the most important choice is what the doce runner will look like. click on doces runner and elect the template you linked stylish.

Note: Two of the option are only available in the free interpretation.

How to set up a wordPress accelerate the power of knowledge base with BetterDocspro

Carefully go through each area the best choices possible. that covers the major components of the BetterDocs plugin, congratulation the how to create a knowledge base in WordPress.

You still need live support
While a knowledge base will help the burden on your support team this isn’t a replacement. you need still live support in some capacity. Luckily there are to choose from like phone support, Live chat, and email support.

Fact, the more options you have better. it not only helps more people get help, but this also helps the burden on phone support. some people prefer live chat, while others are wishing to wait for email replies.

Why do your websites need a Knowledge Base? Has adding on improved the customer experience?

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